As we all rush towards digitization, cloud-based and online, very little thought is spared to understanding how it works and what it entails. This blog aims to identify and explain a couple of elements associated with digitization, to create a basis for learning.
Artificial intelligence (AI) is not just robots taking over the world, it is, in very simple terms, the use of functions incorporated into our everyday lives to run systems and processes. AI refers to a wide range of abilities that computers have. It helps solve problems, especially in local government where the purpose is to serve the community and to better deliver services to each constituent.
HeyGov, as municipal software, makes use of AI to improve the output of clerks and local government employees. An algorithm is a set of instructions or rules that solves a problem or a task. Very similar to a recipe. While ‘cloud based’ refers to a server, so everyone has access to the files on it. An example is Dropbox.
HeyGov makes use of AI (artificial intelligence) in the following ways:
Making use of AI does make the world easier, it ensures faster services and more precise services to individuals. Algorithms do not always operate seamlessly. However, it does ensure every report is equal and no favoritism is shown as the same ‘rules’ are applied to everyone
At HeyGov we believe in transparency, and this blog is just one more layer that we’d like to leave with you.
We hope you found this useful!
*Written in collaboration with Andrei Igna: HeyGov CTO